Some Questions Answered
WE ARE STILL SHIPPING IN TIME FOR THE HOLIDAYS ORDER TODAY
Here is a list of some of our most frequently ask questions. We hope they are helpful. If you have a question that isn't addressed here, please email us.
Q: Do you ever offer sales on your wooden toys?
A: We try to offer sales from time to time when we are overstocked on our items.
Q: My Credit card was charged but I have not yet received my items?
A: Your Credit card will be charged at checkout for security reasons. Our shopping cart is set up to process and delete all card info. instantly.
Q: How long will it take before my wooden toys are shipped?
A. Our products are made by hand to order. They take up to to 2 weeks to make each beautiful, heirloom piece, and up to six days to arrive from shipping time if you live on the west coast. It will be worth the wait. We promise!
Q. Can I track the shipment of my wooden toys?
A. You will receive a tracking email at time of shipping. We ship all of our wooden toys via FEDEX . (Check your spam folder also as the email from FEDEX might be in there.)
Q. Do you ever ship your wooden play kitchens unassembled?
A. No. We want your wooden toys to last for many years to come and no two are exactly alike. Each peace of wood has it's own unique design and it is important that we assemble it for you to ensure that it is the strongest it can be.
Q. Do you offer layaway on your wooden toys?
A. Yes. We know for some people some of our items are a major purchase. We would ask if you want a layaway to email us to work out the details.
Q. How much is the shipping cost?
A. Our shipping is calculated at checkout. We use FEDEX ground to any zip code in the USA 48 states. Insurance is included. SORRY NO SHIPPING TO APO.
Q. What is in the wood finish on my wooden play kitchen?
A. Here is the list of Ingredients for the wax we use on our wooden play kitchens, wooden toy dollhouses, and wooden toy castles. The penetrating quality of food-grade mineral oil along with the water-resistant traits of beeswax and carnauba wax rejuvenates the wood and prevents drying and cracking. The natural waxes help repair knife marks and protect the wood by keeping the mineral oil in and the moisture out (our waldorf wooden playstands come unwaxed. Wax may be added to your cart via our Accessories link.)
Q: Do you ship your wooden toys overseas?
A: No. We currently do not ship out of the country.
* If you return your purchase, then the cost of shipping will be deducted from any refund or credit, unless the damage was done during shipping.